Privacy Policy

1. Our Commitment to Your Privacy

SentientWorks ("we," "our," or "us") is committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is intended to explain how we collect, use, and safeguard your information in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong ("PDPO").

2. Collection of Personal Data

We may collect personal data from you in the following ways:

• Information You Provide: Personally identifiable information you voluntarily provide when you fill out our contact form, engage our Services, or communicate with us, such as your name, email address, phone number, and company name.
• Automatically Collected Information: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, and operating system. This information is used for analytical purposes and to improve our website.

3. Purpose and Use of Personal Data

We will only use your personal data for the specific purposes for which it was collected, including:

• To provide and manage the Services you have requested.
• To communicate with you regarding your projects, inquiries, and support requests.
• For billing and payment processing.
• To improve our website, services, and customer experience.
• To comply with applicable legal or regulatory obligations in Hong Kong.

4. Disclosure and Transfer of Personal Data

We will not disclose your personal data to third parties without your consent, except where required by law or necessary for the provision of our Services. Your data may be transferred to third-party service providers (e.g., cloud hosting providers) who are contractually bound to protect your data. If we need to transfer your data outside of Hong Kong, we will take appropriate steps to ensure it is protected in accordance with the requirements of the PDPO.

5. Data Security and Retention

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, processing, erasure, or loss. We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Rights: Data Access and Correction

Under the PDPO, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of any personal data that is inaccurate.

To exercise these rights, please submit a written request to us via the contact form on our main website. We may charge a reasonable fee for processing a data access request.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact us through our main website.